1. Scope of Policy

This policy applies to:

• Orders placed for healthcare products, medical supplies, or prescription medications through our website.
• Deliveries within India, subject to the availability of our shipping partners and serviceable locations.
• Products dispatched from SN Hospitals or our authorized third-party vendors.

This policy does not cover services such as consultations, diagnostic tests, or in-person treatments, which are governed by our Cancellations and Refunds Policy and Terms and Conditions.

2. Order Processing

• Processing Time: Orders are typically processed within 1-3 business days after payment confirmation, subject to product availability and prescription verification (if applicable). Orders placed on weekends or public holidays will be processed on the next business day. 
• Prescription Verification: For prescription medications, orders will only be processed after verification of a valid prescription by our authorized personnel. You may be required to upload a prescription via our website or provide it in-person.
• Order Confirmation: Upon successful processing, you will receive a confirmation email or SMS with order details and an estimated delivery timeline.

3. Shipping and Delivery

• Shipping Locations: We currently offer shipping within India, subject to the serviceable areas of our logistics partners. Please enter your PIN code on our website during checkout to confirm delivery availability.
• Shipping Partners: We collaborate with trusted third-party logistics providers to ensure safe and timely delivery. The name of the shipping partner and tracking details (if available) will be shared upon dispatch.
• Delivery Timelines:
  • Standard Delivery: 3-7 business days for most locations within India.
  • Express Delivery (if available): 1-3 business days for select locations, subject to additional charges.
  • Delivery times may vary due to factors such as location, weather conditions, or unforeseen circumstances (e.g., public holidays or logistics disruptions).
• Shipping Charges: Shipping fees are calculated based on the order weight, dimensions, and delivery location. These will be displayed at checkout. Free shipping may be offered for orders above a certain value, as indicated on our website.
• Delivery Attempts: Our logistics partners will attempt delivery at the provided address. If no one is available to receive the package, additional attempts may be made, or you may need to collect the package from a designated location (as per the logistics provider’s policy).

4. Prescription Medications

• Prescription medications will only be shipped upon receipt and verification of a valid prescription issued by a registered medical practitioner.
• Medications will be packaged securely to maintain confidentiality and comply with regulatory standards.
• Certain medications (e.g., controlled substances) may have additional restrictions or require in-person pickup at our facility, as per applicable laws.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking ID and link (if available) via email or SMS to monitor the delivery status.
• For assistance with tracking, contact our customer support team using the details provided below.

6. Delivery Issues

• Non-Delivered Orders: If your order is not delivered within the estimated timeline, please contact us within 7 days of dispatch. We will coordinate with the shipping partner to resolve the issue or initiate a replacement/refunded as per our Cancellations and Refunds Policy.
• Damaged or Incorrect Items: If you receive damaged, defective, or incorrect products, notify us within 48 hours of delivery with photographic evidence and order details. We will arrange a replacement or refund, subject to verification.
• Undeliverable Orders: Orders returned to us due to incorrect address, refusal to accept delivery, or unavailability of the recipient may incur additional shipping charges for re-delivery or be canceled with a refund (minus administrative fees).

7. Cancellations and Refunds

• Order Cancellation: You may cancel your order before it is dispatched by contacting us via phone, email, or our website. Once dispatched, cancellations are subject to our Cancellations and Refunds Policy.
• Refunds for Delivery Issues: Refunds for non-delivered, damaged, or incorrect items will be processed within 7-10 business days after verification, as outlined in our Cancellations and Refunds Policy.
• Non-Returnable Items: Certain products (e.g., opened medications or perishable medical supplies) are non-returnable due to health and safety regulations, unless defective or incorrect.

8. Exceptional Circumstances

In cases of unforeseen events (e.g., natural disasters, government restrictions, or logistics partner issues), delivery timelines may be affected. We will notify you promptly and work to resolve any delays. Refunds or replacements for such cases will be evaluated at our discretion, as per our Cancellations and Refunds Policy.

9. Modifications to This Policy

We reserve the right to update this Shipping and Delivery Policy at any time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. Your continued use of our services after updates signifies your acceptance of the revised policy.

10. Contact Us

For questions, concerns, or assistance with shipping and delivery, please reach out to:

• Phone: +917413034560
• Email: frontdesksn@gmail.com
• Address: SN Hospitals, Suratgarh Hanumangarh Bypass, Ridhi Sidhi Enclave, Sri Ganganagar, Rajasthan 335001
• Customer Support Hours: 

Effective Date: April 23, 2025