1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (“User,” “you”) and SN Hospitals. We reserve the right to update or modify these Terms at any time, and such changes will be posted on our website with the effective date. Your continued use of our services after any updates signifies your acceptance of the revised Terms.

2. Use of Website and Services

• Eligibility: You must be at least 18 years of age or have the consent of a legal guardian to use our website and services. By using our services, you represent that you meet this requirement.
• Permitted Use: The website and services are intended for personal, non-commercial use to access healthcare-related information, book appointments, or contact us. Any unauthorised use, including reproduction, distribution, or modification of content, is prohibited.
• Account Responsibility: If you create an account or submit information (e.g., for appointments), you are responsible for maintaining the confidentiality of your login details and for all activities under your account.

3. Information Collection and Use

To provide you with our services, we may require you to submit certain information. This includes, but is not limited to:

• Personal details: Name, age, gender, address, phone number, and email address.
• Health-related information: Medical history, conditions, prescriptions, or test results.
• Transactional data: Payment details (processed securely via third-party gateways) or records of interactions with our staff.
• Usage data: Time spent on the website, features accessed, or preferences (via cookies or similar technologies).

Purpose of Use:

• To facilitate appointment scheduling, consultations, diagnostics, and treatments.
• To respond to inquiries, provide updates, or fulfill your requests.
• To send administrative notifications (e.g., appointment reminders or policy changes).
• To improve our website and services based on usage patterns.
• To comply with legal or regulatory obligations.

We do not automatically collect sensitive personal information from casual visitors browsing the website. For detailed information on how we handle your data, please refer to our privacy policy.

4. Cookie Policy

We may use cookies or similar tracking technologies to enhance your experience on our website. Cookies store non-sensitive data to:

• Recognise you upon return visits and personalise your experience.
• Analyze website traffic and improve functionality.
• Support technical administration of the site.

You may disable cookies through your browser settings, but this may limit access to certain features. We do not use cookies to track specific pages you view or to collect sensitive personal information.

5. User Obligations

As a User, you agree to:

• Provide accurate, complete, and up-to-date information when requested.
• Use the website and services only for lawful purposes.
• Refrain from posting or transmitting harmful content (e.g., viruses, malware, or defamatory material).
• Not attempt to gain unauthorized access to our systems or disrupt their functionality.

6. Intellectual Property

All content on the website—including text, images, logos, and designs—is the property of SN Hospitals or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without prior written permission from us.

7. Third-Party Links and Services

Our website may contain links to third-party websites (e.g., payment gateways or external healthcare providers). We are not responsible for the content, accuracy, or practices of these external sites. Your interactions with third parties are governed by their respective terms and policies.

8. Limitation of Liability

• Service Availability: We strive to ensure uninterrupted access to our website and services but do not guarantee that they will be error-free or available at all times. We are not liable for disruptions due to maintenance, technical issues, or events beyond our control.
• Medical Advice: Information on our website (e.g., health tips or specialty descriptions) is for general awareness only and does not constitute professional medical advice. Always consult a qualified healthcare provider for medical decisions.
• Liability Cap: To the fullest extent permitted by law, SN Hospitals, its affiliates, and staff shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

9. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including but not limited to fitness for a particular purpose or accuracy of content. We do not guarantee that the website will meet your expectations or be free from viruses or errors.

10. Termination

We reserve the right to suspend or terminate your access to our website or services at our discretion, without prior notice, if:

• You violate these Terms.
• Your actions pose a risk to our systems, staff, or other users.
• It is required by law to protect our rights.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from your use of our website or services shall be subject to the exclusive jurisdiction of the courts in [Insert City from Website, e.g., Hyderabad], India.

12. Grievance Redressal

For any concerns or complaints regarding our website or services, please contact our Grievance Officer:

• Name: [Insert Grievance Officer Name]
• Designation: Medical Superintendent
• Phone: +91-XXXXXXXXXX
• Email: frontdesksn@gmail.com
• Address: SN Hospitals, Suratgarh Hanumangarh Bypass, Ridhi Sidhi Enclave, Sri Ganganagar, Rajasthan 335001

We aim to address grievances within 30 days of receipt.

13. Contact Us

For questions or clarifications about these Terms, please reach out to:

• Phone: +91 7413034560
• Email: frontdesksn@gmail.com
• Address: SN Hospitals, Suratgarh Hanumangarh Bypass, Ridhi Sidhi Enclave, Sri Ganganagar, Rajasthan 335001

Effective Date: April 10, 2025