1. Scope and Applicability

This Privacy Policy applies to all users (“you” or “User”) of our website, mobile applications (if any), and physical services offered by SN Hospitals, including but not limited to patients, visitors, and individuals interacting with us through online or offline channels. By using our services or providing your information, you consent to the terms outlined in this Privacy Policy. If you do not agree with these terms, you may choose to refrain from using our services.

2. Information We Collect

We collect information to provide you with high-quality healthcare services and improve your experience with us. The types of information we may collect include:

• Personal Information: Name, age, gender, address, phone number, email address, and other contact details.
• Health-Related Information: Medical history, reports, prescriptions, physical or mental health conditions, diagnostic test results, and treatment details.
• Demographic Information: Date of birth, occupation, or other relevant details.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies or similar technologies, as applicable).
• Interaction Data: Information provided during appointments, inquiries, or feedback submitted through our website or staff interactions.

We do not collect sensitive financial information such as bank account or credit card details unless explicitly required for payment processing through secure third-party gateways.

Sources of Collection:

• When you book an appointment, request a consultation, or fill out forms on our website.
• During physical visits to our hospital or interactions with our staff.
• Through electronic communication (e.g., emails or calls) or online inquiries.

3. Purpose of Information Collection

We collect and use your information for the following purposes:

• To provide healthcare services, including consultations, diagnostics, treatments, and follow-ups.
• To schedule and manage appointments effectively.
• To communicate with you regarding your health, appointment updates, or hospital services.
• To comply with legal or regulatory requirements.
• To improve our website functionality, services, and patient experience (e.g., analyzing usage patterns).
• To respond to inquiries, grievances, or feedback you may provide.

4. Consent

By sharing your information with us, you consent to its collection, use, and sharing as described in this Privacy Policy for the purpose of delivering the requested services. You may withdraw your consent at any time by notifying us in writing at the contact details provided below. However, withdrawing consent may limit our ability to provide certain services to you.

5. Disclosure and Sharing of Information

We may share your information under the following circumstances:

• With Authorised Personnel: Doctors, nurses, or administrative staff directly involved in your care.
• With Partners: Third-party service providers (e.g., diagnostic labs or payment gateways) assisting us in delivering services, bound by confidentiality agreements.
• Legal Obligations: When required by law, government agencies, or court orders.
• Protection of Rights: To safeguard the rights, property, or safety of SN Hospitals, our staff, or other patients.
• With You: Upon your request or as needed for your benefit.

We do not use your information for promotional activities or disclose it to unrelated third parties without your explicit consent, except as required by law.

6. Data Security

We are committed to protecting your information from unauthorised access, disclosure, or misuse. To this end:

• Access to your information is restricted to authorised personnel only.
• We employ industry-standard security measures, including encryption for electronic data and secure storage for physical records.
• Our website uses secure protocols (e.g., HTTPS) to safeguard data transmitted online.
• We regularly review and update our security practices to align with technological advancements and legal standards.

Despite these measures, no system is entirely immune to breaches. In the unlikely event of a data security incident, we will notify affected individuals as required by applicable laws.

7. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your information is securely disposed of or made anonymous to prevent identification.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for the use of your information (subject to legal limitations).
• Opt out of non-essential communications (e.g., health tips or updates).

To exercise these rights, please contact our Grievance Officer using the details provided below.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience, analyze usage trends, and personalise content. You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain website functionalities.

10. Grievance Redressal

We are dedicated to addressing any concerns or discrepancies regarding the processing of your information promptly. For grievances or inquiries, please contact our designated Grievance Officer:

– Name: [Insert Grievance Officer Name]

– Designation: Medical Superintendent

– Phone: +91 7413034560

– Email: grievance@snhospitals.com

– Address: SN Hospitals, Suratgarh Hanumangarh Bypass, Ridhi Sidhi Enclave, Sri Ganganagar, Rajasthan 335001

We aim to resolve all grievances within 30 days of receipt.

11. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways or partner organisations). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The updated version will be posted on our website with the effective date. We encourage you to review this page regularly.

13. Contact Us

For any questions or clarifications regarding this Privacy Policy, please reach out to us at:

• Phone: +91 7413034560
• Email: frontdesksn@gmail.com
• Address: SN Hospitals, Suratgarh Hanumangarh Bypass, Ridhi Sidhi Enclave, Sri Ganganagar, Rajasthan 335001

Effective Date: April 10, 2025